Having worked in a retail store that sold kitchen-type scales I will say that they were frequently returned for not working. It’s somewhat unsurprising to me that the one you got doesn’t work, as a result. :-\
I’d leave negative feedback and warn other people not to buy from the merchant. This assumes it’s a higher-volume seller who will care about negative feedback. Tell the seller you’ll remove the negative feedback once the issue is resolved by either reimbursement or returning the scale with all shipping expenses covered by the seller. That’s the whole point of feedback, imho. Plus, I’ve heard eBay’s conflict dispute program doesn’t always work too well, though I have no personal experience in it. I always buy from online retailers to avoid situations exactly like this.
I’d leave negative feedback and warn other people not to buy from the merchant. This assumes it’s a higher-volume seller who will care about negative feedback. Tell the seller you’ll remove the negative feedback once the issue is resolved by either reimbursement or returning the scale with all shipping expenses covered by the seller. That’s the whole point of feedback, imho. Plus, I’ve heard eBay’s conflict dispute program doesn’t always work too well, though I have no personal experience in it. I always buy from online retailers to avoid situations exactly like this.
Yeah, he’s got thousands of feedbacks, I’m sure he sold it in good faith, but scales are touchy critters. I’ve sent him an email asking him to pay for the shipping to the warranty place, we’ll see what happens.
You’re such a sweety! My old one still works, it’s just that one of the digits is kinda wonky. I also have another postal scale that I don’t use for soap, just because it tends to randomly stop and hold the weight for a few seconds, which just makes it a pain in the ass when you’re pouring.
I’m going to ask the guy to reimburse me for sending it off to warranty and see what happens. I really do think he sold it in good faith, and it’s just a bad scale.
I should have ordered through OldWill. He was more expensive, but everyone has mentioned how cool he is. Ah well, from now on in, I’m only buying stuff like this through real retailers. No more Ebay for me.
I’ve actually had good experience with Ebay/paypal on disputes. It all has to do with the actual discription in the auction. Go over the exact wording again, it see if this would be a worthwhile pursuit.
I picked the first option but I would probably start a resolution dispute.
Having worked in a retail store that sold kitchen-type scales I will say that they were frequently returned for not working. It’s somewhat unsurprising to me that the one you got doesn’t work, as a result. :-\
I think that would depend. Was it new in box? Used? Did the description mention if it worked or not?
I wouldn’t be so upset if it had been a kitchen scale, but this is a small industrial scale. Grrr!
Yep, theoretically new in box.
Yeah, I chose option 1 too. But I’m like that.
Yuck. Honestly, I would probably do option #4; that way you can test it before you leave the parking lot!
I’d leave negative feedback and warn other people not to buy from the merchant. This assumes it’s a higher-volume seller who will care about negative feedback. Tell the seller you’ll remove the negative feedback once the issue is resolved by either reimbursement or returning the scale with all shipping expenses covered by the seller. That’s the whole point of feedback, imho. Plus, I’ve heard eBay’s conflict dispute program doesn’t always work too well, though I have no personal experience in it. I always buy from online retailers to avoid situations exactly like this.
I’d leave negative feedback and warn other people not to buy from the merchant. This assumes it’s a higher-volume seller who will care about negative feedback. Tell the seller you’ll remove the negative feedback once the issue is resolved by either reimbursement or returning the scale with all shipping expenses covered by the seller. That’s the whole point of feedback, imho. Plus, I’ve heard eBay’s conflict dispute program doesn’t always work too well, though I have no personal experience in it. I always buy from online retailers to avoid situations exactly like this.
I have a spare one, if you want to borrow it. It’s a postal scale, so it does pounds and ounces.
I would probably open a dispute… is this a seller with lots of good feedback? I have only ordered through OldWillKnott, and had good experiences.
Yeah, I’ve heard the same thing about the dispute resolution process. Sigh.
Yeah, he’s got thousands of feedbacks, I’m sure he sold it in good faith, but scales are touchy critters. I’ve sent him an email asking him to pay for the shipping to the warranty place, we’ll see what happens.
You’re such a sweety! My old one still works, it’s just that one of the digits is kinda wonky. I also have another postal scale that I don’t use for soap, just because it tends to randomly stop and hold the weight for a few seconds, which just makes it a pain in the ass when you’re pouring.
I’m going to ask the guy to reimburse me for sending it off to warranty and see what happens. I really do think he sold it in good faith, and it’s just a bad scale.
I should have ordered through OldWill. He was more expensive, but everyone has mentioned how cool he is. Ah well, from now on in, I’m only buying stuff like this through real retailers. No more Ebay for me.
Yeah. Live and learn, I guess.
I’ve actually had good experience with Ebay/paypal on disputes. It all has to do with the actual discription in the auction. Go over the exact wording again, it see if this would be a worthwhile pursuit.
That’s a good idea.